Help and Frequently Asked Questions
- Pricing ..... all prices are in U.S. Dollars
TOOLS All tools are priced net with no additional dealer discount. SUPPLIES & INSTRUMENT PARTS Some supply items and all instrument parts receive a dealer discount to licensed music and musical instrument repair businesses. To 'turn on' dealer pricing, enter dealer account number in left side of page and click 'Go'. Dealer pricing will be turned on for all eligible products, and remain turned on during your browsing session. (Note that if you have an established dealer account with us and forget to turn on dealer pricing all eligible discounts will still be applied when your order is processed.) To apply for a dealer account please go to: Account Registration QUANTITY DISCOUNTS Most supply items including pads are priced by each, however substantial quantity discounts will apply when purchased in packages of 10, 100, etc. Add item and desired quantity to shopping cart and view cart for discounted price. - Payment Options
Credit Card Visa, Mastercard, American Express, Discover (includes debit, corporate, and government cards. Your credit card will not be charged until your order has shipped. We employ SSL technology, one of the most secure systems available for online transactions. PayPal After we receive your order we will calculate the shipping charge and then a 'PayPal Invoice' will be emailed to you requesting payment. If you do not have a PayPal account, PayPal will provide easy payment instructions. If you already have a PayPal account and your PayPal email address is different than the email address used for your Votaw Tool account, please provide your PayPal email under Additional Comments during checkout. Bank Wire Transfer After you complete your order we will email you proforma invoice with transfer details. Check In Advance After you complete your order we will email you with total order amount including shipping charges and mailing instructions. Net 30 Available to established repair businesses in the U.S. Email Us to request credit application or click here to download application in pdf format. Acrobat Reader® required. International
OrdersInternational orders over 500.00 US Dollars require payment by bank wire transfer (EFT) only. - Shipping Information
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We charge only actual freight cost on all orders over $10.00. Orders under $10.00 will have an additional $2.50 handling charge.
To keep shipping costs to a minimum for our customers we do not automatically calculate freight charge when you place your order. Because of the wide variation of our products' size, weight, and price, we can ship your order at a lower, more accurate cost than freight charges that are 'auto calculated'.
After we receive your order we will calculate shipping for the option you select and add cost to your order. If you would like us to email you with shipping charge before processing your order we will gladly do so - just choose 'yes' in the box next to where you choose shipping option. If you want to know the cost for other shipping options besides the one you select just tell us options you want in the "Additional Comments or Shipping Instructions" box.
Domestic Orders within the United States (military APO/FPO addresses ship USPS Priority only)
- SHIP LEAST EXPENSIVE METHOD ... we will choose most economical way to ship your order.
- UPS Ground ... click for transit time
- UPS 3 Business Day*
- UPS 2 Business Day and 2 Business Day A.M.*
- UPS Next Business Day, Next Business Day Early A.M., and Next Business Day Saver (end of day)*
- USPS 1st Class Mail (13 ounces or less)
- USPS Priority Mail 2 business day delivery to most continental U.S. locations*
- *orders received after 1:00 PM (C.S.T.) may not ship until next business day.
International Orders outside the United States*
- SHIP LEAST EXPENSIVE METHOD ... we will choose most economical way to ship your order.
- US Postal Service 1ST CLASS MAIL (1.8kg or less) ... 10-14 days delivery
- US Postal Service PRIORITY MAIL ... 6-10 days delivery
- US Postal Service EXPRESS MAIL ... 3-6 days delivery
- United Parcel Service (UPS) STANDARD ... Canada only ... 2-6 days delivery
- United Parcel Service (UPS) EXPEDITED ... 5-7 days delivery
- United Parcel Service (UPS) EXPRESS ... 2-5 days delivery
- *UPS provides superior, real-time shipment tracking.
- Return Policy
- We truly appreciate your business and want you to be 100% satisfied.
If for any reason you are not fully satisfied with any of our products, you may return it for a full refund of the purchase amount, provided item is returned, freight prepaid, within 30 days of shipment date and is in good, original condition. Refund amount will be for the price paid for the item only and not include any freight charge. Please contact us to obtain return instructions. - Warranty Information
- All tools (excluding lamps and #2685 Inspection Scope) are warranted to be free from manufacturing defects for a period of one year. If a product is found to be defective within the warranty period due to manufacturing defects, it will be repaired or replaced, at our discretion, free of charge, by Votaw Tool Company, provided the product is returned to us freight prepaid.
- View My Account
- Log into your account to edit your account information and view current and past orders.
- MSDS Product Information
- Material Safety Data Sheets are available for download in pdf or html format. Adobe Reader® required for pdf.