Welcome to Votaw Tool Company!

HELP AND FREQUENTLY ASKED QUESTIONS

Pricing ..... all prices are in U.S. Dollars

TOOLS & SUPPLIES All tools and supply items are priced net with no additional dealer discount.
INSTRUMENT PARTS Instrument parts will receive a dealer discount to licensed music and musical instrument repair businesses. Please contact us for more information.
QUANTITY DISCOUNTS Many supply items including pads are priced by each, however substantial quantity discounts will apply when purchased in greater quantities.

Payment Options

Credit Card Visa, Mastercard, American Express, Discover (includes debit, corporate, and government cards). We employ SSL technology, one of the most secure systems available for online transactions.
PayPal Use your PayPal account to pay directly from a bank account or credit card.  If you do not have a PayPal account, PayPal will provide easy account setup and payment instructions.
Bank Wire Transfer After you complete your order we will email you a pro forma invoice with transfer details.
Check In Advance After you complete your order we will email you with total order amount including shipping charges and mailing instructions.
Net 30 Available to established repair businesses in the U.S. Email Us to request credit application or click here to download application in pdf format. Acrobat Reader® required.
International
Orders
International orders over 500.00 US Dollars require payment by bank wire transfer (EFT).  Customers with an established order history only may be considered for other payment options. 

Shipping Information

Online orders under $10.00 will have an additional $2.50 handling charge. 

Phone, fax, and email orders under $20.00 will have an additional $5.00 handling charge.

Inclement weather can delay shipping carrier transit times.


Domestic Orders within the United States (military APO/FPO addresses ship USPS Priority only)

Orders received after 1:00 PM (C.S.T.) may not ship until next business day.

Shipping price includes insurance coverage for loss or damaged shipments.

  • US Postal Service 1st Class Mail (13 ounces or less) ..... 3-10 day delivery
  • US Postal Service Priority Mail ..... 2-3 day delivery to most continental U.S. locations
  • US Postal Service Priority Mail Express ..... 1 business day delivery to most continental U.S. locations
  • UPS Ground ... click for transit time
  • UPS 3 Business Day
  • UPS 2 Business Day and 2 Business Day A.M.
  • UPS Next Business Day, Next Business Day Early A.M., and Next Business Day Saver (end of day)

International Orders outside the United States*
Shipping prices do not include applicable import duty, tax, or broker fees.

  • In addition to US Postal Service and UPS we now also ship via DHL EXPRESS. Except for small packages (less than 0.5kg) we will use DHL EXPRESS for international shipments if cost is lower and refund the difference in price when order is processed. DHL EXPRESS is less expensive than US Postal Service or UPS and has faster delivery time (2-3 business day). And there is no extra charge for broker fee. If you do not wish to have order shipped via DHL please notify us when placing order.
  • US Postal Service (USPS) 1st Class Package International (1.8kg or less) ... delivery time varies by country
  • US Postal Service (USPS) Priority Mail International ... 6-10 days delivery
  • US Postal Service (USPS) Priority Mail Express ... 3-6 days delivery
  • United Parcel Service (UPS) Standard ... Canada only ... 2-6 days delivery
  • United Parcel Service (UPS) Worldwide Expedited ... 5-7 days delivery
  • United Parcel Service (UPS) Worldwide Express, Express Saver ... 2-5 days delivery

*Insurance for loss or damage is included for most all orders. Delivery to some countries we are unable to insure package and will contact you before processing order. Insurance claims for lost package via US Postal Service 1st Class Mail International must wait 45 days before claim can be filed.

Return Policy

We truly appreciate your business and want you to be 100% satisfied.

If for any reason you are not fully satisfied with any of our products (see exception below for Tesch Products*) you may return it for a full refund of the purchase amount, provided item is returned, freight prepaid, within 30 days of shipment date and is in good, original condition. Refund amount will be for the price paid for the item only and not include any freight or handling charge. Please contact us to obtain return instructions.

*Tesch Products Non-Cancelable / Non-Returnable Policy - standard policy in the chemical industry requires that products that ship from the manufacturer cannot be returned and resold. Therefore, once an order for any Tesch product has been placed, and has dispatched from the manufacturer's facility, the order cannot be canceled, nor returned for exchange or refund. If you have any questions or would like additional information please contact us before placing your order.

 

Warranty Information

All tools (excluding lamps and discontinued #2685 Fiber-optic Inspection Scope) are warranted to be free from manufacturing defects for a period of one year. If a product is found to be defective within the warranty period due to manufacturing defects, it will be repaired or replaced, at our discretion, free of charge, by Votaw Tool Company, provided the product is returned to us freight prepaid.